Oasis66 Privacy Policy – Player Data Protection in Malaysia

Oasis66 collects your personal information through several means as you use our platform. This data collection is necessary to enable us to provide a secure, seamless, and personalised experience for you as a player.

Information you provide directly:

• Full name as shown on a valid identity document (MyKad or passport).
• Date of birth and gender.
• Active email address and mobile phone number.
• Full residential address including postcode and state.
• Bank account details, e-wallet or payment method used.
• A copy of your identity document for the KYC verification process.

Information collected automatically:

• IP address and general location information.
• Device type, operating system, and browser version.
• Gaming history, betting activity, and transaction records.
• Platform usage data including pages visited and session duration.
• Cookie information and session identifiers.

All data collection is carried out for clearly defined purposes, and only the minimum necessary information is collected. We do not collect excessive or irrelevant data beyond what is required to operate our platform.

Personal information collected is used solely for the purposes stated below. oasis66 is committed to never using your data beyond the agreed scope:

You may withdraw consent for marketing communications at any time by contacting our support team. Withdrawal of consent does not affect the validity of any data processing carried out prior to that withdrawal.

Oasis66 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, in certain situations, we may need to share your information with the following parties:

• Payment service providers – to process your deposits and withdrawals securely.
• Game software providers – to deliver a seamless and transparent gaming experience.
• Identity verification services – for KYC verification and anti-money laundering purposes.
• Regulatory authorities – if required by law or a valid court order.
• IT service providers – for infrastructure operations and system security directly related to our platform.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your information for specifically agreed purposes.

Oasis66 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies – Required for core platform functions such as login and session security. These cookies cannot be disabled as they are critical to website operation.
• Performance Cookies – Collects information on how you use the platform to help us improve site speed and functionality.
• Functional Cookies – Stores your preferences such as language, display settings, and game preferences to personalise your experience.
• Analytics Cookies – Used to understand aggregated usage patterns for continuous product improvement purposes.

You can manage cookie usage through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the oasis66 platform.

Oasis66 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure.

Key security measures we have implemented:

• Data encryption in transit using 256-bit TLS/SSL protocols.
• Data encryption at rest for all sensitive information.
• Strict role-based access control (RBAC) for internal staff.
• 24/7 system monitoring to detect suspicious activity.
• Regular security audits conducted by independent third parties.
• An incident response plan that is tested on a regular basis.
• Cybersecurity awareness training for all relevant staff.

While we do our utmost, no security system can be fully guaranteed. If you suspect a security breach involving your account, please contact our support team immediately.

Oasis66 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

• Active account data – Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
• Financial transaction records – Retained for a minimum of 7 years in accordance with financial and tax legal requirements.
• KYC Documents – Retained for 5 years after the termination of the business relationship.
• Communication logs – Retained for 2 years for customer service and dispute resolution purposes.
• Technical & analytics data – Retained for no more than 13 months in aggregated form without personal identifiers.

Once the applicable retention period ends, your data will be securely deleted or anonymised in accordance with our standard procedures. Any requests for early data deletion will be considered subject to any ongoing legal obligations.

As an oasis66 player, you have the following rights regarding your personal data. We are committed to ensuring these rights can be exercised easily and promptly:

To exercise any of the above rights, contact our customer support team via live chat or email. We will process your request within 30 business days of receipt.

The oasis66 platform is exclusively for individuals aged 18 years and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without the knowledge and consent of a parent or legal guardian, we will take immediate action to delete that data and terminate the relevant account.

If you are a parent or guardian and become aware that your child has registered on oasis66, please contact us immediately so we can resolve the matter promptly.

Oasis66 reserves the right to update or amend this Privacy Policy from time to time in line with changes to legislation, industry practices, or our operational requirements. All changes take effect immediately upon publication on this page.

For changes deemed material or significant, we will notify players via:

• A prominent notice on the oasis66 platform homepage.
• Email to the address registered on your account.
• In-app notifications via the oasis66 mobile app where applicable.

It is your responsibility to review this page periodically to stay informed of the latest version of the Privacy Policy in effect. Continued use of the oasis66 platform following any amendments constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the oasis66 data protection team is ready to assist you.

Ways to reach us:

• Live Chat – Available 24 hours a day, 7 days a week directly on the oasis66 platform. This is the fastest way to get a response.
• Email – Send your enquiry to [email protected] and we will respond within 24 business hours.

For formal requests relating to data protection rights such as access, correction, or deletion, please clearly state the type of request and include sufficient identification details so we can process it accurately and securely.